Quick answers about choosing, receiving, extending, and returning face-down recovery equipment. Select a question to see the answer. Always follow your surgeon’s positioning instructions.
Only your surgeon can tell you whether face-down positioning is required, how long it is needed, and whether it applies during sleep, seated activities, or both.
Choose based on the positioning instructions from your surgeon:
Use the package finder or call 408-628-8500 if you want help comparing the equipment.
Your rental period begins on the surgery date entered with your order. Select the total rental period before adding a package to your cart.
No. Available outbound delivery methods and charges are calculated at checkout.
Continue to checkout to review the available delivery services, prices, and estimated arrival dates for your address. You may also call us for help, but a phone call is not required to order.
Delivery dates shown at checkout are carrier estimates. After we tender an order to the carrier on time, transit delays caused by the carrier, weather, service interruptions, or other events outside our reasonable control are not the responsibility of Vitrectomy.com. This does not limit rights that cannot be waived under applicable law.
Yes. We email a prepaid return label and return instructions near the end of your rental. The label is not packed inside the shipping box, so please keep the original box and packing materials.
Rental equipment is reserved and fulfillment begins based on the surgery date submitted with the order. Rental charges are non-refundable if the procedure is later canceled, postponed, or rescheduled. Please contact us promptly if your plans change so we can help with any available scheduling options.
No. Purchased recovery equipment is final sale and cannot be returned or exchanged because of hygiene, quality-control, and patient-safety considerations. We do not resell returned recovery equipment as new.
Yes. Additional-week extensions are available for each rental package. Extend your rental online, or contact us if you need help with an existing order.
No. Vitrectomy.com provides equipment information, not medical advice. Follow the positioning duration and instructions provided by your surgeon.
Compare all four packages online, use the package finder, or call us for personal help. Calling is optional.
Read our guides to face-down recovery after macular hole surgery and positioning after retinal detachment surgery. Your surgeon’s individual instructions always take priority.
