SHIPPING AND DELIVERY POLICY
Outbound Shipping
Available delivery services, charges, and estimated arrival dates are shown during checkout. Outbound shipping is not included in the equipment or rental price unless expressly stated otherwise.
Delivery Estimates
Delivery dates supplied at checkout are estimates provided by third-party delivery carriers and are not guaranteed. Customers with an upcoming procedure should order as early as reasonably possible.
Carrier Delays
After Vitrectomy.com tenders an order to the selected carrier on time, transit delays caused by the carrier, weather, service interruptions, natural events, or other circumstances outside our reasonable control are not the responsibility of Vitrectomy.com.
Shipping charges and rental charges are not refundable solely because of a carrier transit delay after timely handoff, except where otherwise required by applicable law.
If Vitrectomy.com is unable to ship an order within the timeframe represented at the time of purchase, we will contact the customer and provide the options required by applicable law.
Urgent Orders
Rush delivery may be available. Continue through checkout to review the available delivery services, prices, and estimated arrival dates for your address.
Customers may also call 408-628-8500 for assistance, but calling is not required to place an order.
Rental Returns
A prepaid return label and return instructions will be emailed near the end of the rental period. The label is not packed inside the shipping box.
Please keep the original box and packing materials.
Nothing in this policy limits any rights or remedies that cannot legally be waived.
